You can find an introduction to Problem Solving Meetings in Chapter 25 of Where the Action Is. These resources will help you plan, run, and troubleshoot the specific Problem Solving Meetings your team needs.
Teams use Problem Solving Meetings to analyze a situation and its causes, assess what direction to take, then create an action plan to resolve the problem.
- What do we know about the problem?
- What are our options?
- What are we going to do to address it?
- Incident Response
- Strategic Issue Resolution
- Major Project Change Resolution
Most problem solving meetings include these steps.
- Problem Definition
- Solution Goals & Constraints
- Identify Possible Solutions
- Select Approach
- Define Action Plan
- Confirm Next Steps
- Find a solution to a problem.
- Secure commitment to enact the solution.
- A solution or possible solution options.
- Clarity about who will do what by when.
- A scheduled check-in time.
- Understanding of the problem’s scope.
- A path forward—getting unstuck.
- Support for tackling the problem.
Meeting Agenda Templates and Guides
|Paul Axtell - Seeking input from colleagues is different from the typical approach to group problem solving. Problem solving is a back-and-forth conversation. Seeking input from colleagues is a reflective exercise built around observing your colleagues discuss a problem or idea.At the heart of this meeting agenda template design... [ more ]|
|Elise Keith - This meeting agenda template helps a team find short-term tactical solutions to an urgent problem. The conversation includes time to gain a shared understanding of the problem, but focuses primarily on listing and evaluating possible solutions and the creation of a short- term action plan. Use this meeting to... [ more ]|